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Refund Policy

Refund Policy for CNAX AI

Effective Date: October 15, 2025

Our Commitment

At CNAX AI, an AI consulting agency dedicated to empowering small businesses with tailored artificial intelligence solutions, we strive to deliver exceptional value and satisfaction through our professional services. Our refund policy reflects our confidence in the quality of our offerings and is structured to align with the custom, project-based nature of our consulting engagements.

Non-Refundable Services

Due to the personalized and resource-intensive nature of our AI consulting services, all payments made to CNAX AI for services, including but not limited to consultations, AI strategy development, implementation support, training, or custom solutions, are non-refundable. This policy applies to all clients, whether engaging through one-time projects, ongoing contracts, or subscription-based services.

Why We Do Not Offer Refunds

  • Customized Deliverables: Our services are highly customized to each client’s specific business needs, involving significant time, expertise, and resources to develop AI strategies, analyses, or solutions. Once work begins, these resources are irrevocably committed.

  • Client Collaboration: Our process involves close collaboration with clients, including initial scoping, project milestones, and deliverables, which are reviewed and approved at key stages to ensure alignment with expectations.

  • Value Delivery: We are committed to delivering measurable value and addressing any concerns during the project to ensure client satisfaction before final delivery.

Pre-Payment and Project Scope

All services require payment in advance or per agreed milestones, as outlined in our service agreements. Before initiating any project, CNAX AI provides a detailed scope of work, timeline, and deliverables, which clients review and approve. This ensures transparency and mutual understanding of expectations. Any changes to the scope must be agreed upon in writing, and additional fees may apply.

Addressing Concerns

While we do not offer refunds, we are dedicated to client satisfaction. If you have concerns about the quality or delivery of our services, please contact us immediately

  • Revising deliverables to meet agreed-upon specifications.

  • Providing additional consultations or support to align with project goals.

  • Offering complementary services, at our discretion, to resolve concerns.

Our goal is to ensure you receive the intended value from our AI consulting services, and we encourage open communication throughout the engagement to prevent dissatisfaction.

Exceptions

In rare cases, such as where CNAX AI is unable to deliver services due to unforeseen circumstances (e.g., force majeure events like natural disasters or government restrictions), we may, at our sole discretion, offer alternative remedies, such as rescheduling services or providing account credits for future work. These decisions are made on a case-by-case basis and do not constitute a refund.

Consumer Rights

This policy does not affect any statutory rights you may have under applicable consumer protection laws, which vary by jurisdiction. If you believe a refund is required by law, please contact us with details, and we will review your request in accordance with legal obligations.

Policy Updates

CNAX AI reserves the right to update this Refund Policy at any time. Changes will be posted on our website with a revised effective date. Continued engagement with our services after updates constitutes acceptance of the new terms.

Last Updated: October 15, 2025

Thank you for choosing CNAX AI. We are committed to delivering exceptional AI consulting services tailored to your small business needs.

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