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Terms & Conditions

1. Introduction

Welcome to CNAX AI, an AI consulting agency dedicated to providing artificial intelligence solutions for small businesses. These Terms and Conditions ("Terms") govern your use of our website (cnax.ai, or replace with your actual domain), consulting services, and any related products or interactions with CNAX AI ("we," "us," or "our"). By accessing our website, engaging our services, or otherwise interacting with us, you agree to be bound by these Terms. If you do not agree, please do not use our services or website.

These Terms apply to all clients, users, and visitors, including individuals, businesses, or other entities. Additional terms may apply to specific services or contracts, which will be provided in writing and take precedence in case of conflict.

2. Services

CNAX AI provides AI consulting services, including but not limited to strategy development, AI implementation, data analysis, training, and custom solutions tailored for small businesses. The scope, deliverables, timeline, and fees for services will be outlined in a separate service agreement or proposal ("Service Agreement") signed by both parties. Services are subject to the following:

  • Engagement Process: Services begin upon execution of a Service Agreement and receipt of any required payments. We reserve the right to refuse service to any party at our discretion, provided such refusal complies with applicable laws.

  • Client Responsibilities: You agree to provide accurate, complete, and timely information, materials, or data necessary for us to perform services. Delays or inaccuracies may impact project timelines or outcomes, for which Cnax AI is not liable.

  • Deliverables: All deliverables are subject to client review and approval at agreed milestones. Once approved, deliverables are considered final, and further changes may incur additional fees.

3. Payments

  • Fees: All fees for services are outlined in the Service Agreement. Payments are due in advance or per milestone schedules, as agreed. All payments are non-refundable, as detailed in our Refund Policy.

  • Taxes: You are responsible for any applicable taxes, duties, or fees related to our services, unless otherwise stated in the Service Agreement.

  • Late Payments: Overdue payments may incur a late fee of 1.5% per month (or the maximum allowed by law) and may result in suspension of services until payment is received.

4. Intellectual Property

  • Ownership of Deliverables: Upon full payment, you are granted a non-exclusive, non-transferable license to use deliverables (e.g., AI strategies, reports, or models) for your internal business purposes. CNAX AI retains ownership of all underlying methodologies, algorithms, tools, or proprietary materials used to create deliverables.

  • Pre-Existing Materials: Any pre-existing intellectual property owned by CNAX AI or third parties remains their property. You may not reverse-engineer, modify, or distribute such materials without written consent.

  • Client Materials: You grant CNAX AI a limited, non-exclusive license to use any data, content, or materials you provide for the purpose of performing services. You warrant that you have the right to provide such materials and that they do not infringe third-party rights.

5. Confidentiality

We respect the confidentiality of your business information. CNAX AI will not disclose your confidential information to third parties except as necessary to perform services (e.g., to trusted service providers under confidentiality agreements) or as required by law. You agree to treat any proprietary information provided by CNAX AI as confidential. This obligation survives the termination of our engagement.

6. Non-Refundable Policy

All payments for services are non-refundable, as outlined in our Refund Policy. By engaging our services, you acknowledge that the customized nature of our AI consulting precludes refunds, but we will work diligently to address any concerns to ensure satisfaction.

7. Limitation of Liability

To the maximum extent permitted by law, CNAX AI shall not be liable for any indirect, incidental, consequential, or punitive damages arising from our services, website, or these Terms, including but not limited to loss of profits, data, or business opportunities. Our total liability shall not exceed the amount paid by you for the specific services giving rise to the claim.

CNAX AI provides AI consulting services on an "as-is" basis. While we strive for accuracy and effectiveness, we do not guarantee specific results, outcomes, or performance of AI solutions, as these depend on various factors beyond our control (e.g., data quality, market conditions).

8. Warranties

CNAX AI warrants that services will be performed with reasonable care and skill in accordance with the Service Agreement. Except as expressly stated, we make no warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. You acknowledge that AI technologies involve inherent uncertainties, and outcomes are not guaranteed.

9. Termination

  • By Either Party: Either party may terminate a Service Agreement for material breach with 30 days’ written notice, provided the breaching party does not cure the breach within that period.

  • Effect of Termination: Upon termination, you remain liable for fees for services rendered. CNAX AI will deliver any completed deliverables upon final payment. No refunds will be issued for terminated services.

  • Suspension: We may suspend services if you fail to make payments or provide necessary information, without liability.

10. Indemnification

You agree to indemnify and hold CNAX AI, its affiliates, employees, and agents harmless from any claims, losses, or damages arising from your use of our services, violation of these Terms, or infringement of third-party rights (e.g., providing data without authorization).

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Insert Your State/Country, e.g., Delaware, USA]. Any disputes shall be resolved through good-faith negotiation. If unresolved, disputes will be settled by binding arbitration in [Insert City/State] under the rules of the American Arbitration Association (or equivalent). You waive the right to participate in class actions.

12. Force Majeure

CNAX AI is not liable for delays or failure to perform due to events beyond our control, including natural disasters, government actions, or technical failures.

13. Changes to Terms

We may update these Terms at any time. Changes will be posted on our website with a revised effective date. Continued use of our services or website after changes constitutes acceptance. It is your responsibility to review these Terms periodically.

14. Accessibility and Privacy

We are committed to accessibility and privacy. Please review our Accessibility Statement and Privacy Policy for details on how we ensure inclusive access and protect your data.

15. Miscellaneous

  • Entire Agreement: These Terms, along with any Service Agreement, constitute the entire agreement between you and CNAX AI, superseding prior agreements.

  • Severability: If any provision is found invalid, the remaining provisions remain enforceable.

  • No Waiver: Failure to enforce any provision does not constitute a waiver.

  • Assignment: You may not assign these Terms without our written consent. CNAX AI may assign these Terms in connection with a business transfer.

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